Falésia Hotel FAQs

Is it always necessary to prepay to make a reservation?
No. We offer rates with different payment policies, including flexible options.
Is there any advantage to booking through the website?
Yes. You benefit from the best rates, exclusive promotions, and perks during your stay.
Can I change or cancel my reservation?
It depends on the rate you booked. Check the terms and conditions of your reservation or contact the hotel directly.
Are there any special offers or packages available?
Yes. Throughout the year we offer special deals and packages. Check our website to see the available options.
What payment methods are accepted?
We accept major credit cards and cash. Guarantee or prepayment terms vary depending on the fare.
Do I need to present a credit card at check-in?
Yes. You may be asked for a card for guarantee or pre-authorization.

Is the tourist tax included in the booking price?
No. The municipal tourist tax is charged at the hotel, per person and per night, between April 1st and October 31st, up to a maximum of 7 consecutive nights.
What are the check-in and check-out times?
Check-in from 3:00 PM and check-out until 12:00 PM.
Can I request early check-in or late check-out?
Yes, subject to availability.
Is the reception open 24 hours?
Yes. Reception is available 24 hours a day.
Is there free parking?
Yes. The hotel has free outdoor parking.
Does the hotel offer airport transfers?
Yes. Upon request, we can arrange a private transfer, subject to an additional cost.
Does the Falésia Hotel have direct access to Falésia Beach?
No. Falésia Beach is accessible via the hotel's free daily shuttle service, with departures at 10:00 AM, 12:00 PM, and 4:00 PM.
Can I send special requests before arrival?
Yes. Please let us know in advance about any specific preferences or needs. All orders are subject to availability.

What are the different types of rooms?
The hotel offers Double Rooms and Junior Suites, with different views and amenities.
Is it possible to upgrade my room?
Yes. You can request an upgrade before arrival or at check-in, subject to availability and payment of the difference.
Do the rooms include a minibar, kettle, and coffee maker?
Yes. All rooms have a kettle and minibar. The coffee machine is available exclusively in the Junior Suites.
Is there room service?
Yes. Breakfast (7:30 AM–11:00 AM) and meals (11:00 AM–10:00 PM) are available. The menu can be viewed on the television in the room.
Are there connecting rooms?
No.
Is it possible to add an extra bed?
It depends on the room category and is subject to availability and an additional cost. We recommend confirming with the hotel beforehand.

Is it possible to book a room with dinner included?
Yes. The Falésia Hotel offers half-board stays, which include breakfast and dinner. Drinks at dinner are not included.
Is breakfast included in the reservation?
Yes. All stays include breakfast served at the Brando restaurant.
Does the hotel accommodate dietary restrictions?
Yes. Please inform us in advance of any allergies, intolerances, or dietary preferences.
Can I book a dining experience without being a guest?
Yes. The RAIZ restaurant welcomes outside customers, subject to reservation and availability.
Is there a dress code for restaurants?
Yes. A smart casual style is requested in restaurants.
Is there live music?
Yes. The hotel regularly offers live music at Arriba or Speakeasy, between 8:30 pm and 10:30 pm.

How can I book a treatment?
Reservations can be made directly at Ambar SPA or via email at ambarspa@falesia.com.
Is access to wellness facilities included?
Yes. Access to the indoor pool and gym is included in the stay. Treatments are available by reservation and at an additional cost.
Are the indoor pool and gym open 24 hours?
Yes. The indoor pool and gym are available 24 hours a day for guests.
Are there massages and treatments specifically for couples?
Yes. Ambar SPA offers individual and couples massages and treatments.
Is it possible to use the spa and book treatments without being a hotel guest?
Yes. External clients can enjoy the Ambar SPA by reservation, subject to availability and payment of the respective cost.
Can I book spa treatments before I arrive?
Yes. We recommend booking in advance, especially during peak periods.
Are there any costs associated with pool towels?
No. Only a security deposit is required, which is refundable at the end of your stay after you return your towel.

What experiences can I book during my stay?
We offer gastronomic experiences, wine tastings, and wellness activities. For more information or reservations, contact experiences@falesia.com.
Can I offer a stay, treatment, or experience?
Yes. We offer vouchers for stays, treatments at the Ambar SPA, and experiences.
Is it possible to add experiences to the booking before arrival?
Yes. You can personalize your stay with spa treatments, experiences, transfers and other services, subject to availability.
Can the hotel help organize experiences outside the property?
Yes. Our team can help organize activities through local partners, subject to availability.
Does the hotel offer car or bicycle rentals?
Yes. We can help arrange car or bicycle rentals through local partners.
What is the best time to visit the Falésia Hotel?
The Algarve is a year-round destination, with spring and autumn being ideal for enjoying tranquility, nature, gastronomy, and well-being.

Is the hotel suitable for those seeking a peaceful stay?
Yes. The Falésia Hotel exclusively welcomes guests aged 16 and over and provides a serene and relaxing atmosphere.
Is it possible to book rooms for groups?
Yes. We accept group bookings of up to 10 rooms, made directly with the hotel. This way, we can preserve the tranquil and serene atmosphere that characterizes the experience at the Falésia Hotel.
Is smoking allowed in the hotel?
Smoking is not permitted in the rooms or indoor areas. Please consult our staff to find out about outdoor areas where smoking is allowed.
Are pets allowed?
To preserve the comfort and tranquility of all guests, the hotel does not accept pets.
Does the hotel have accessibility features and adapted rooms?
Yes. We have adapted rooms and accessibility features. We recommend contacting us beforehand so we can identify the best option.